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Shipping| Warranty| Extended Warranty| Express Shipping| Terms & Conditions Shipping & Warranty
Warranty & Shipping Conditions

Warranty & Shipping Conditions

Shipping and Handling

We offer free delivery for orders over $179 Australia Wide
Excluding Bulky Items* to Regional Areas

Examples of Bulky Items: paper towels, baby change table, Liquid soap, Grab rails, Mirrors, Sanitary & Rubbish Bins
Estimated time of delivery 2-5 working days to major centres and longer for regional and remote areas.
Express Post for next working day delivery to most areas within Express Post network, the cost is based on delivery location, cut off time 1:00PM for next day delivery.

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 Warranty, Extended Warranty, Refund & Exchange Policy

Warranty and Returns Policy

All products sold are 100% genuine articles and are backed fully by their respective manufacturer warranties

If you are not completely satisfied with your purchase you may...

Returning Goods
Notification of the intent to return must be received within 14 days of the delivery date of your order.
You will be issued a Return Goods Authorisation application form ( RGA ) to be filled out and submitted, along with images of the goods to ensure eligibility for return.
To be eligible for a return the goods must be brand new and unused and include all the packaging and hardware uninstalled and in its original new condition. 
Freight charges for returning goods is at the buyer’s cost.
The condition of the returned goods arriving in our warehouse will be assessed for eligibility. We recommend an insured freight method and that goods are packed in a manner that will not incur damage in transit as this will void the returns authorization.
If you wish, we may be able to assist with the arrangement of return freight.

Incorrect Items
If the goods were supplied incorrectly, buyer must notify within 7 days of delivery date for replacement or re-issue of goods. Images of the products will need to be supplied and on approval, will be rectified at our cost

Refunds 
Upon receipt of your goods, you will be notified of the approval or rejection of your refund.
If you are approved, then your refund or credit will be processed within 5 working days to your original method of payment 
If payment was by bank deposit, you will need to provide us with bank details.

Note: Freight incurred for original shipment of goods will be withheld from any refunds.

Sale items
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges

 Please call our customer service team to arrange your exchange.  Goods must be returned as per our returns policy and on approval your credit will be applied to your new items order.

Warranty Based Returns
All products sold on our site are backed by their respective manufacturers warranty. Claims should be taken up directly with the manufacturers but if you have difficulty we will gladly assist in the warranty process in any way we can.

All Claims for, loss, damage, shortage or price variances must be made within 7 days after receipt of delivery or invoice date, as per the terms of trade stated on all Ozwashroom invoices. *Except for mirrors which require notification within 2 days after receipt of goods.

Extended Warranty: The options for extended warranty are: 2 years which is one additional year added to the original warranty for the cost of $29 and $59 for the Jetoz hand dryer, 3 years which is two additional years of warranty added to the original one year warranty for the cost of $39 and $79 for Jetoz hand dryer & 5 years extended warranty which is additional 4 years to the original one year warranty for the cost of $49 and $99 for Jetoz hand dryer. The extended warranty covers all labour and parts for our hand dryers. All Faulty items Under Warranty will Be Posted To Our factory For  Repairs. Our Warranty DOES NOT cover the removal or refit of the hand dryers. OzWashroom is liable for shipping cost for returning & sending back a replacement or repaired item to the buyer provided that the customer will use Australia Post for the return, we will provide the barcode lable to our customer to send any faulty item to the nearest Australia post office. Customers are responsible to take any faulty item to the nearest Australia Post Office.

Ozwashroom is the Authorised distributor of :

Ozwashroom is the Authorised distributor of :



We sell all Bobrick & RBA washroom products at trade price  We sell all Koala Kare products at trade price We sell all Asi JD Macdonald Washroom Products at trade price  We sell all Metlam Products at trade price

Some Of Our Clients

Some Of Our Clients

What Our Customers Say

What Our Customers Say

Brendan (intract Constructions)

I placed an order last week of your products for our own personal use. When I rang with an inquiry about one of your products on special, my questions were all answered promptly and professionally, All of the products I ordered were VERY well packed against breakage or spillage. They were delivered very FAST.I am VERY impressed with the quality of ALL the products we ordered from you. 

Double A cleaning Adelaide

I was not expecting such good quality for such a low price. Your staff deserve to me commended for their professional approach. I would like to take the time to Thank you for outstanding service in such a demanding industry. I WILL be recommending your services to everyone. Thank you for your time. Drew Byars, Double A cleaning Adelaide

Port City Christian Church

Hi, I just wanted to say thanks , the replacement unit arrived a few minutes ago. I really appreciate the great service you gave and how quickly you got everything to us. It’s refreshing when someone makes it easy instead of hard – so thank you.

Eric from Congregation of Jehovah's Witnesses

I just have one bad thing to say about ozwashroom…. I wish I had found them years ago! friendly and professional. The fast turn around time and attention to detail is unheard of in the cleaning supplies industry. All these points are fantastic, but, even more importantly; ozwashroom have reduced our expenses significantly.  

Ann D. - St Albans Primary School 

Hi just rang and asked for some help to purchase soap dispensers for our school – the person on the phone was extremely helpful – Just wanted to say Thank you for good service. Also I have faxed an order for 3 dispensers for our school.   Enjoy the rest of your day. 

KC Mak (building manager of Manning Building, Haymarket, Sydney)

Ozwashroom won over other suppliers and supplied 30 plus Jet Hand Dryers installed in our busy building over the last 7 months. I am honour to say that their merchandise proved to be very reliable and extremely affordable.Ozwashroom service is very friendly, goods properly packed and mail delivered within a few days every time. As a building manager, I sure will recommend 

Kimberley from Designer Surgery

Everything was above and beyond what I expected. I am quite impressed with your level of customer service. Our purchase of Soap & towel  dispensers from ozwashroom website  has completely changed how I look at online business.

Pickeles

Dear Sir thank you very much for the quick and excellent service in delivering my two boxes of Facial Tissues to my house they arrived this morning at around 9.15am 1406/2017 the courier driver in an excellent job delivering parcel thank you.
Michael P.

Washroom accessories| hand dryer|Dyson|Jet Dryers

Washroom accessories| hand dryer|Dyson|Jet Dryers

ozwashroom|Commercial Washroom|Toilet Accessories

ozwashroom|Commercial Washroom|Toilet Accessories

Ozwashroom specialises in toilet accessories australia, bathroom accessories, washroom accessoriesbathroom supplies, bathroom accessories Australia, washroom productswe also sell paper towel bulk. Some people type oz-washroom or oz washroom or even with "s" such as ozwashrooms, All those terms will be directed to ozwashroom.com, Our main marker is the commercial sector of the building industry, we supply commercial washroom supplies, accessories bath, bathroom accessories online, and we are based in Victoria but we supply all over Australia from Cairns to Karatha, we are the biggest online washroom accessories store in Melbourne for bathroom accessories supplies, which include hand dryers and dispensers as well as paper towels.