Products return and exchange policy
Returns and Exchange Policy and Instructions
We want you to love our products and enjoy your shopping experience with us.
If you change your mind about the products you have purchased from us, we will exchange the item or refund the purchase price, subject to the following conditions:
1- Only products in original sellable condition can be exchanged or refund issued and must be returned with original packaging within 14 days from dispatch, with the original receipt or proof of purchase.
2- You must provide your name and address.
3- You are responsible for any costs associated with returning the item to us including any shipping cost.
4- Items must be returned in unused, uninstalled or otherwise with all original tags/labels attached.
5- We will not accept change of mind returns for any items purchased on ‘Sale’.
6- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-5 above
We offer full refund minus shipping cost, or exchange with similar or any other ozwashroom products or we can issue a credit note that is valid for 12 months, our customer has the freedom to choose any of the options.
If a refund is given it will only be for the cost of the item, Shipping and Handling is non refundable.
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Items purchased in store cannot be returned via return postage.
Faulty Items Returns
If an item is faulty, wrongly described, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within 14 Days with proof of purchase.
If you need help in relation to return or exchange an item purchased from ozwashroom, please contact our customer care team during the hours of 9:00am to 5:00pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:
Please provide the following information so we can assist you as quickly as possible:
Date your order was placed, if applicable
Your Sales Order Reference Number, if available
Your tracking number, if available
Brief description of the problem you are experiencing
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Washroom accessories| hand dryer|Dyson|Jet Dryers
ozwashroom|Commercial Washroom|Toilet Accessories
Ozwashroom specialises in toilet accessories australia, bathroom accessories, washroom accessories, bathroom supplies, bathroom accessories Australia, washroom products, we also sell paper towel bulk. Some people type oz-washroom or oz washroom or even with "s" such as ozwashrooms, All those terms will be directed to ozwashroom.com, Our main marker is the commercial sector of the building industry, we supply commercial washroom supplies, accessories bath, bathroom accessories online, and we are based in Victoria but we supply all over Australia from Cairns to Karatha, we are the biggest online washroom accessories store in Melbourne for bathroom accessories supplies, which include hand dryers and dispensers as well as paper towels.