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ozwashroom Return| return policy|14 days money back| Ozwashroom Return Policy
Products return and exchange policy

Products return and exchange policy

Returns and Exchange Policy and Instructions

We want you to love our products and enjoy your shopping experience with us.

If you change your mind about the products you have purchased from us, we will exchange the item or refund the purchase price, subject to the following conditions:
1- Only products in original sellable condition can be exchanged or refund issued and must be returned with original packaging within 14 days from dispatch, with the original receipt or proof of purchase. 
2- You must provide your name and address.
3- You are responsible for any costs associated with returning the item to us including any shipping cost.
4- Items must be returned in unused, uninstalled or otherwise with all original tags/labels attached. 
5- We will not accept change of mind returns for any items purchased on ‘Sale’.
6- If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-5 above

We offer full refund minus shipping cost, or exchange with similar or any other ozwashroom products or we can issue a credit note that is valid for 12 months, our customer has the freedom to choose any of the options.
If a refund is given it will only be for the cost of the item, Shipping and Handling is non refundable.
Note:
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Items purchased in store cannot be returned via return postage.
Faulty Items Returns
If an item is faulty, wrongly described, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within 14 Days with proof of purchase. 

If you need help in relation to return or exchange an item purchased from ozwashroom, please contact our customer care team during the hours of 9:00am to 5:00pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:
Phone: 1300652715
Email: admin@ozwashroom.com
Please provide the following information so we can assist you as quickly as possible:
Your name                     
Date your order was placed, if applicable
Your Sales Order Reference Number, if available
Your tracking number, if available
Brief description of the problem you are experiencing

Ozwashroom is the Authorised distributor of :

Ozwashroom is the Authorised distributor of :



We sell all Bobrick & RBA washroom products at trade price  We sell all Koala Kare products at trade price We sell all Asi JD Macdonald Washroom Products at trade price  We sell all Metlam Products at trade price

Some Of Our Clients

Some Of Our Clients

What Our Customers Say

What Our Customers Say

Brendan (intract Constructions)

I placed an order last week of your products for our own personal use. When I rang with an inquiry about one of your products on special, my questions were all answered promptly and professionally, All of the products I ordered were VERY well packed against breakage or spillage. They were delivered very FAST.I am VERY impressed with the quality of ALL the products we ordered from you. 

Double A cleaning Adelaide

I was not expecting such good quality for such a low price. Your staff deserve to me commended for their professional approach. I would like to take the time to Thank you for outstanding service in such a demanding industry. I WILL be recommending your services to everyone. Thank you for your time. Drew Byars, Double A cleaning Adelaide

Port City Christian Church

Hi, I just wanted to say thanks , the replacement unit arrived a few minutes ago. I really appreciate the great service you gave and how quickly you got everything to us. It’s refreshing when someone makes it easy instead of hard – so thank you.

Eric from Congregation of Jehovah's Witnesses

I just have one bad thing to say about ozwashroom…. I wish I had found them years ago! friendly and professional. The fast turn around time and attention to detail is unheard of in the cleaning supplies industry. All these points are fantastic, but, even more importantly; ozwashroom have reduced our expenses significantly.  

Ann D. - St Albans Primary School 

Hi just rang and asked for some help to purchase soap dispensers for our school – the person on the phone was extremely helpful – Just wanted to say Thank you for good service. Also I have faxed an order for 3 dispensers for our school.   Enjoy the rest of your day. 

KC Mak (building manager of Manning Building, Haymarket, Sydney)

Ozwashroom won over other suppliers and supplied 30 plus Jet Hand Dryers installed in our busy building over the last 7 months. I am honour to say that their merchandise proved to be very reliable and extremely affordable.Ozwashroom service is very friendly, goods properly packed and mail delivered within a few days every time. As a building manager, I sure will recommend 

Kimberley from Designer Surgery

Everything was above and beyond what I expected. I am quite impressed with your level of customer service. Our purchase of Soap & towel  dispensers from ozwashroom website  has completely changed how I look at online business.

Pickeles

Dear Sir thank you very much for the quick and excellent service in delivering my two boxes of Facial Tissues to my house they arrived this morning at around 9.15am 1406/2017 the courier driver in an excellent job delivering parcel thank you.
Michael P.

Washroom accessories| hand dryer|Dyson|Jet Dryers

Washroom accessories| hand dryer|Dyson|Jet Dryers

ozwashroom|Commercial Washroom|Toilet Accessories

ozwashroom|Commercial Washroom|Toilet Accessories

Ozwashroom specialises in toilet accessories australia, bathroom accessories, washroom accessoriesbathroom supplies, bathroom accessories Australia, washroom productswe also sell paper towel bulk. Some people type oz-washroom or oz washroom or even with "s" such as ozwashrooms, All those terms will be directed to ozwashroom.com, Our main marker is the commercial sector of the building industry, we supply commercial washroom supplies, accessories bath, bathroom accessories online, and we are based in Victoria but we supply all over Australia from Cairns to Karatha, we are the biggest online washroom accessories store in Melbourne for bathroom accessories supplies, which include hand dryers and dispensers as well as paper towels.